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Crocker Communications Support

Welcome to Crocker Technical Support and Customer Care

At Crocker Communications we strive to provide exceptional service and solutions, and to resolve your service related problems quickly. This support section is for your convenience but if you can’t find the answers you need, technical assistance is also available by phone or email. Our seasoned, professional (and friendly) technicians are available to help you Monday through Friday from 8AM until 8PM.

Local Support Phone Numbers:

  • Greenfield area: 475.1000
  • Northampton area: 387.1000
  • Springfield/Holyoke area: 654.1000

If you prefer email:

support@crocker.com

Thanks for Connecting with Crocker!

It's Thunderstorm Season!

You may be wondering about the best way to protect your computers when severe storms hit the area. While lightning is probably the most familiar source of equipment damaging power surges, it's statistically one of the least common causes. That said, when lightning does strike near a power line, it causes a huge power surge that will overpower almost any surge protector. You should never rely on your surge protector to save your computer and its contents. The very best protection is to unplug your computer and modem during a thunderstorm.

 

  

Man looking at screen of his laptop

Please download an important notice regarding fraudulent email messages [pdf].

Got Spam?

Here's a helpful hint regarding junk mail reaching your inbox:

All Crocker Internet users have the tools to control spam. If you are having trouble with the volume of spam reaching your inbox, be sure to read the Spam Firewall page.
 

Good News!

High Speed Internet Access is coming to the Hilltowns!

If you live or work in an area that has not enjoyed DSL service in the past, you may be able to get it soon. Crocker Communications is expanding DSL Service Areas as Verizon adds new lines to central switching offices in underserved areas of Franklin and Hampshire Counties.

You can stay local with Crocker, upgrade your dial up to blazing fast DSL and still keep the same email addresses you’ve had forever. And, best of all, Crocker DSL still costs just $19.95/month - the same you’ve been paying for dial up.

Upgrading to Crocker DSL is easy! Just contact one of our friendly, local Customer Care Technicians and they’ll get you started.

Please note: DSL service is distance sensitive and that even with additional coverage, some areas may still be excluded.

 

08/26/2008 15:25

1-800-413-LINE. Crocker Communcations, Inc. Contact Us
All content ©2007 Crocker Communications. Crocker Communications, 'When Your Business Is On The Line,' and the Crocker Communications logo are registered trademarks of Crocker Communications, Inc.