Maintenance and Incident Log

For your convenience, recent events that may have affected services are posted here. If you have further questions, please contact Client Support.

Major VoIP Switch Upgrade to be completed on January 14, 2010

emailed to VoIP clients January 7, 2010

On Thursday, January 14, 2010, starting at 12:01 AM EST, Crocker Technicians will be working to complete a major upgrade on our VoIP switch that was initiated on January 7, 2010.

While the technicians are working, VoIP phone services may be unavailable for a maximum of two hours. We appreciate your patience, as the project has taken longer than we originally anticipated. Please understand that this is a major upgrade of software and hardware, necessary in order to maintain reliable service. We apologize for any inconvenience the interruption may cause.

At the conclusion of the upgrade, an updated configuration may be sent to your VoIP phones and cause them to reboot. Your VoIP phones should resume normal functions without any action on your part.

If you have any questions now, or if you experience any problems with your VoIP phones at the start of business on Thursday morning, please contact our Client Support Department for assistance.

CC CS Zimbra Upgrade to Version 6.0.3

 Posted December 1, 2009

On Tuesday, December 22, 2009 at 10 PM, Crocker technicians will initiate an upgrade to install the latest version of CCS Zimbra. Email and other CCS Zimbra features will not be functional for approximately 2 hours.

We specifically chose the late evening evening timeframe of low usage in order to minimize disruption to our clients and their businesses. We apologize for any inconvenience the upgrade may cause and hope that this advance notice will allow you to plan accordingly.

All features of CCS Zimbra should be operational at the conclusion of the upgrade. If you do experience any problems, please contact Crocker Client Support for assistance.

Propel Discontinuation Notice

Mailed to users October 30, 2009

After careful consideration, we have decided to discontinue offering Propel Accelerator with Crocker Dial Up services. Propel will be shut off on November 30, 2009.  If you would like to continue using the Accelerator, you can order directly from Propel for $4.95 per month or $44.95 per year. The address for the Propel website is www.propel.com.

Please note that it’s a good idea to uninstall the program in order to free up memory on your computer. Uninstall Instructions are listed in the propel section. If you have any questions or need assistance, please contact Crocker Client Support and a technician will help you.

October 13, 2009

Email Service Interruption

Updated October 14, 2009 8AM

Some email users may have experienced intermittent email delays yesterday. Service has been fully restored. We appreciate your patience and apologize for any inconvenience this service interruption may have caused.

9/29/09

Maintenance Notice for Crocker T1 Clients:

T1 Circuit Upgrade scheduled for Thursday, October 8, 2009 at 10PM EST

On Thursday, October 8, 2009 at 10:00 PM EST, Crocker technicians will perform a minor configuration upgrade that will temporarily interrupt connectivity on some Crocker provisioned circuits (primarily in the Greenfield area). The upgrade is expected to take approximately 15 minutes.

In an effort to minimize service interruptions, we always try to do our scheduled maintenance during low usage time frames. Your circuit should be operational after 10:15 PM EST. If you have any questions, or if you experience any problems after 10:15, please contact Crocker Client Support.

Please Read about Port Blocking

Posted September 24, 2009

Many of our clients have recently reported problems sending email when using a Verizon Internet connection. This is because Verizon began implementing outbound port 25 blocking earlier this year in an attempt to reduce and eliminate the spam email generated using their servers.  If you’re not using a @verizon.net email address you can’t use port 25.

You have two options for working around the port block:

1. Change your email client to send email using port 587. For immediate step-by-step instructions, visit Change to port 587 now.                                 
2. Or use Crocker Webmail or Crocker Hosting Webmail. Web based email is unaffected by port 25 blocking.

For more information, check out Verizon ’s notice titled “Your Attention Needed: Re-configure Your Email Settings to Send Email”

5/27/09

Service Update

External repairs relating to Tuesday morning's incident in Northampton were completed by 7PM, same day. Special thanks to Verizon repair crews who responded quickly to the emergency.

All Crocker services were restored to full operation at 7:10 PM Tuesday. If you are still experiencing any connectivity problems, please contact Client Support.

5/26/09

Service Disruption Notice

An external incident that occurred in Northampton late this morning has caused widespread phone and Internet outages across Franklin and Hampshire counties.

We apologize for any service disruption you may be experiencing.  We’re monitoring the situation and will have services restored and fully operational as soon as possible.

5/21/09

Notice for all Dial Up Users

On Thursday, May 21 at 1:00 PM EST, Crocker Technicians will be performing maintenance on our Dial Up equipment. Crocker Dial Up service will be unavailable for a maximum of two hours.

When the work is completed, all services will be restored and should work normally. If you encounter any problems after 3:00 PM, please contact Client Support.