Crocker TeleMessaging Services
Does your business require prompt, accurate and highly professional telephone answering services?
When your business is on the line, Crocker TeleMessaging Service meets your needs. Available anytime and every time you need it…for offices without a receptionist, after hours, overflow calls during busy times, holidays, lunch, meetings and during severe weather.
How many calls have you missed today?
Even the most dedicated entrepreneur cannot be in two places at once and available 24/7, so missed telephone calls are inevitable. 70% of callers hang up upon hearing voicemail. Of these, many callers are potential new customers or clients; existing customers tend to be more talkative on voicemail, as they already have a relationship with you.
Messages left with our Telephone Answering Service are focused and detailed.
Crocker TeleReceptionists are chosen for their exceptional people skills and are trained to take messages that are efficient but contain all the information you request, unlike the sort of rambling that often gets left on voicemail. Our company maintains strict confidentiality guidelines and is HIPPA compliant.
Crocker Communications is completely dedicated to exceptional customer service.
Management is focused on training and motivation to exceed customers’ expectations. New operators receive extensive and ongoing training. In an industry with high turnover we have achieved an excellent retention rate, many of our operators have been with the company five years, some more than 10. And Crocker is a ten –time winner of the “Award of Excellence” for providing Outstanding Service presented by the Association of TeleServices International (ATSI).
Crocker is proud to be a SOWMBA certified Woman Owned Business Enterprise (WBE).
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Crocker Wins 2010 ATSI
Award of Excellence!
Once again Crocker Communications Telephone Answering Service has won the coveted ATSI Award! Tallies now stand at three years running (2008 through 2010) and ten years total.
This award is conferred only to companies that achieve the highest scores on a broad set of criteria such as ring time, accuracy of answer phrase, operator control of call, manners (including please and thank you), grammar, knowledge and confidence, accuracy of message taking, spelling of names, and confirmation of telephone numbers.
Thanks to the high performance of our dedicated staff, you can be confident in our ability to serve you and your clients!
The Association of TeleServices International (ATSI) is the leading trade assocation for our industry. Their annual Award of Excellence competition involves an independent firm that "mystery shops" answering services and grades the service they experience.
Who’s answering your phones? Are you frustrated with the status quo?
Check out our Special Offer for new Clients- Get the first 3 month's FREE!
Getting started with Crocker is easy! Crocker representatives work with you to make the transition to our services as seamless and easy as possible. We utilize a multiple-choice form to lead you through the process of setting up your account and can begin answering for you within days!
It can be confusing to compare one answering service to another … it's like comparing apples to oranges sometimes. Here are a few important things to note about Crocker:
- True-Time billing – you are billed to the second, there is no rounding up
- There are no hidden fees for holidays, night or weekends
- There are no additional per-unit fees for alpha paging, faxing, emailing or patching
- Crocker Communications bills on a 30-day, 12 month billing cycle
- Crocker invests in state-of-the-art equipment and intensive training for our TeleReceptionists; they are extremely accurate and efficient
Call Crocker Communications for a comparison quote. You may be surprised to find you don’t have to spend more to get the very best your business’ reputation and clients deserve!
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