NEWS FLASH! May 19, 2010

Crocker's Outstanding TeleMessaging Service Earns National Award

Once again Crocker Communications Telephone Answering Service has won the coveted ATSI Award! Tallies now stand at three years running (2008 through 2010) and ten years total.

This award is conferred only to companies that achieve the highest scores on a broad set of criteria such as ring time, accuracy of answer phrase, operator control of call, manners (including please and thank you), grammar, knowledge and confidence, accuracy of message taking, spelling of names, and confirmation of telephone numbers.

Thanks to the high performance of our dedicated staff, you can be confident in our ability to serve you and your clients!

The Association of TeleServices International (ATSI) is the leading trade assocation for our industry. Their annual Award of Excellence competition involves an independent firm that "mystery shops" answering services and grades the service they experience.

Technical Support Contact Info

You can email support or call in on one of the local numbers for technical assistance. The office is open from 8AM until 8PM Monday through Friday.

Greenfield: 475-1000

Northampton: 387-1000

Springfield: 654-1000

For tech saavy users, the Support section of this website has information and instructions to help you through various issues. It is also the place to check for Maintenance and Incident details.

New Business Product

Posted September 2009

We've launched a new product for businesses! The Crocker Collaboration Suite (CCS) powered by Zimbra will save your company time and money. Click here to learn more anout this innovative, efficient and very affordable productivity tool for business.

Special Notice:

Map Clients, Please read this letter from Grove Heacock, President of MAP Internet:

Grove's Letter (pdf)

February 1, 2010

Crocker Welcomes Former

MAP Internet Clients!

Matthew Crocker is pleased to announce that Crocker Communications, Inc. has acquired MAP Internet’s client base. Grove Heacock has decided to focus on other endeavors and we wish him well. Ben Granholm, a longtime MAP employee, has accepted an offer to come work at Crocker. Ben starts in his position as a Systems Administrator today.

Some of you may not be familiar with Crocker…Crocker Communications is the oldest, local and family owned Internet Service Provider in the Valley. The company began more than 50 years ago as a telephone answering service started by my grandmother.  As technology changed, we diversified, adding Internet Access services 15 years ago and more recently, Voice for Business. We’ve grown substantially, but remain family owned and operated (now third generation) and we employ many talented local people at our Springfield and Greenfield facilities. We work hard everyday to provide outstanding, reliable communication services for our clients.

As we complete the behind-the-scenes technical aspects of this transfer of ownership, your services should not be interrupted. You will be able to keep your @mapinternet.com email addresses and your monthly charge for service will remain the same.

A member of our Sales Team or Client Care will be contacting you to make introductions in the coming weeks if you have a business account. DSL users will be contacted by Ben or Jay to help you reconfigure the DSL connection information on your computers. In the meantime, if you have any needs or concerns of a technical nature, please call us right away. Client Support Contact information is listed below and online in the Support section of our website.

If you’d like to know more about Crocker Communications services, please take a few moments to browse our website.

Welcome to the Crocker Family of Business, we’re looking forward to meeting you soon.